Introduction to Dunning.

Dunning is the process of sending letters and making phone calls to customers who have outstanding debts or who have failed to make payments. The goal of dunning is to collect the money that is owed, and it is a common practice among businesses.

Dunning letters typically begin with a polite reminder that a payment is overdue, and they may become more forceful as time goes on. Some businesses hire collection agencies to handle dunning, and these agencies may use aggressive tactics to collect the debt.

Dunning can be a stressful experience for both the customer and the business, and it is important to handle it carefully. Businesses should make sure that their dunning letters are clear and concise, and they should avoid using threatening language. Customers who are being dunned should try to stay calm and polite, and they should try to negotiate a payment plan if they are unable to pay the full amount owed.

What is a dunning letter example? A dunning letter is a formal request for payment that is typically sent to a customer who has overdue invoices. The letter may threaten legal action if the debt is not paid within a certain timeframe.

Sample dunning letter:


We regret to inform you that you have failed to make a payment on the outstanding balance of your invoice from [DATE]. As a result, we are forced to take action and send you this dunning letter.

According to our records, the current outstanding balance on your invoice is [AMOUNT]. We kindly request that you make a payment of this amount within [NUMBER OF DAYS] days. If you fail to do so, we will be forced to take legal action to recover the debt.

Thank you for your attention to this matter.


[YOUR NAME] Why is it called dunning? Dunning is the process of sending collection notices to customers who have unpaid invoices. The purpose of dunning is to collect the outstanding balance owed, and may include additional fees or interest charges.

The term "dunning" is derived from the verb "to dun", meaning to persistently demand payment.

How do you post dunning in SAP? There are two ways to post dunning in SAP:

1. Manually

To post dunning manually, go to Transaction code: FB03. Enter the customer number for whom you want to post dunning. Click on the "Dunning" tab. Enter the dunning data and click "save".

2. Automatically

To post dunning automatically, go to Transaction code: F-28. Enter the customer number for whom you want to post dunning. Click on the "Dunning" tab. Enter the dunning data and click "save".

How do you assign a dunning procedure to a customer?

To assign a dunning procedure to a customer in the Corporate Debt category, you will need to follow these steps:

1. Pull up the customer's account in your system.

2. Locate the "Dunning Procedure" field.

3. Select the appropriate procedure from the drop-down menu.

4. Save the changes to the account.

What is the use of dunning?

Dunning is a process whereby a company or individual contacts a customer who has outstanding payments, in order to remind them of their debt and encourage them to make a payment.

Dunning can be an effective way to collect on outstanding debts, and can help to improve a company's cash flow.